In an age where communication technology bridges the gap between loved ones, Securus Video Visitation stands out as a convenient option for maintaining relationships with individuals incarcerated in correctional facilities. This platform enables secure video calls, allowing families and friends to connect with their loved ones without the inconvenience of travel. In this article, we’ll walk you through the process of connecting to Securus Video Visitation, from the initial setup to troubleshooting common issues.
Understanding Securus Video Visitation
Securus Technologies is a leading provider of criminal justice technology solutions that enhance communication between inmates and their families. The Securus Video Visitation platform offers a modern alternative to in-person visitation, which can often involve lengthy travel and restrictive schedules. Here are some key points to understand:
- Accessibility: Video visitation can be accessed from various devices, including smartphones, tablets, and computers.
- Simplicity: The platform is user-friendly and allows family members to schedule visits easily.
Now that we have established a foundational understanding of the service, let’s delve into how to connect effectively.
Setting Up Your Securus Video Visitation Account
Before you can start your virtual visits, you need to set up an account with Securus. Follow these steps to create your account:
Step 1: Visit the Securus Website
Navigate to the official Securus Technologies website. Here, you will find various options related to video visitation and other services they offer.
Step 2: Create an Account
On the homepage, look for the option labeled “Video Visitation” or “Create Account.” Click on that option to begin the registration process.
Required Information
You will need to provide certain information to set up your account, including:
- Your name
- Your email address
- A strong password
Ensure that the information entered is accurate to avoid any issues during the verification process.
Step 3: Verification
After registering, you will receive a verification email. Click on the link within the email to confirm your account. This step is crucial for ensuring the security of your account.
Setting Up Your Device for Video Visits
Once your account is activated, you’ll need to ensure your device is ready for video visitation.
Step 1: System Requirements
Check whether your device meets the following requirements:
- Operating System: Ensure your computer runs on Windows 10 or higher, or that your mobile device is updated to the latest version of iOS or Android.
- Browser Support: If using a web browser, utilize supported browsers such as Google Chrome, Mozilla Firefox, or Safari.
Step 2: Download the Securus App
For mobile users, downloading the Securus app is recommended for an optimized experience. Here’s how to do it:
- Visit the App Store (iOS) or Google Play Store (Android).
- Search for “Securus” and download the official app.
- Log in using the credentials you created in the previous section.
Performing these steps will set you up perfectly for your video visitation experience.
Connecting for Your First Video Visit
Now that your account is set up and your device is ready, it’s time to connect for your first video visitation.
Step 1: Schedule Your Visit
To ensure that you can connect seamlessly, you will need to schedule a visit with the inmate. Follow these steps:
- Log into your Securus account.
- Navigate to the “Schedule Visit” section.
- Select the inmate you wish to visit from the list of approved inmates.
- Choose a date and time that suits both you and the inmate, remembering to check their facility’s visitation hours.
Step 2: Preparing for Your Visit
Before your scheduled visit, it is crucial to prepare properly:
- Test Your Connection: Make sure that your internet connection is stable and fast enough for streaming.
- Check Your Camera and Microphone: Ensure both are functioning correctly. Perform test calls if necessary to confirm audio and video quality.
Step 3: Joining the Video Visit
When it is time for your scheduled visit, follow these steps:
- Log into your Securus account at the time of your appointment.
- Navigate to your scheduled visit and click “Join.”
- Wait for the system to connect you to the inmate.
Once connected, enjoy the experience of seeing and speaking with your loved one.
Troubleshooting Common Issues
Despite the ease of use of Securus Video Visitation, issues can occasionally arise. Here are some common problems and their solutions:
1. Unable to Connect
If you experience issues connecting to a visit, consider the following fixes:
- Check Your Internet Connection: Ensure your device is connected to a reliable internet source. A wired connection or close proximity to your Wi-Fi router can improve stability.
- Restart Your Device: Sometimes, a simple restart can resolve connection issues.
2. Poor Video Quality
If the video quality is choppy or unclear:
- Reduce Background Usage: Make sure no other devices in your household are consuming significant bandwidth during your visit.
- Adjust Video Settings: If available, consider lowering the video resolution within the Securus settings.
3. Audio Issues
If you’re facing problems with audio:
- Check Your Device’s Volume: Ensure that your device volume is turned up.
- Microphone Permissions: Ensure that your browser or app has permission to access your microphone.
Understanding the Costs of Securus Video Visitation
While Securus Video Visitation provides an invaluable service, it’s essential to be aware of potential costs involved. Typically, users are charged per visit, which may range based on the facility and duration of the call.
Cost Structure
Users should review the fee structure available on the Securus website or consult the facility’s administration. Here’s a general overview:
| Visit Duration | Cost |
|---|---|
| 15 Minutes | $5.00 |
| 30 Minutes | $10.00 |
Typically, longer visits might be charged at a higher rate, so make sure to plan accordingly to avoid excess charges.
Conclusion
Connecting to Securus Video Visitation is a straightforward process that enables families to maintain their connections with loved ones despite physical barriers. By following the steps outlined in this guide, you’ll be well on your way to enjoying meaningful interactions with those who matter most.
In summary:
- Create your Securus account.
- Ensure your device is set up properly.
- Schedule and connect for your first video visit.
- Be prepared to troubleshoot minor issues.
In an era where technology continues to transform communication, Securus Video Visitation stands as an essential tool for promoting connection and empathy within the criminal justice system. Enjoy your video visits and cherish the moments spent with your loved ones.
What is Securus Video Visitation?
Securus Video Visitation is a service that allows individuals to connect with inmates via video calls from their home or a designated location. It provides a convenient and flexible way for family members and friends to maintain contact with their loved ones incarcerated in correctional facilities. This service is especially useful for those who cannot visit in person due to distance, health, or other personal reasons.
The platform is designed to facilitate virtual visits, enabling participants to see and hear each other in real time. The system is user-friendly and is accessible through a variety of devices, including smartphones, tablets, and computers. This innovation in correctional communication can help strengthen relationships and provide emotional support to inmates during their time of incarceration.
How do I set up an account for Securus Video Visitation?
To set up an account for Securus Video Visitation, you need to visit the Securus Technologies website and follow the prompts to create a new account. You’ll be required to provide personal information such as your name, email address, and phone number. It’s important to use accurate and up-to-date information to ensure smooth communication and processing.
Once your account is created, you’ll need to add funds to your account to pay for the video visits, as Securus typically operates on a fee basis. After you’ve funded your account, you will have access to the video visitation options available for your selected facility. You can then schedule visits and communicate with the inmates as per the facility’s guidelines and scheduling rules.
What devices are compatible with Securus Video Visitation?
Securus Video Visitation is compatible with various devices, including smartphones, tablets, and computers. For smartphones and tablets, users can download the Securus app, which is available for both Android and iOS operating systems. This flexibility ensures that users can connect from virtually anywhere at their convenience, as long as there’s a stable internet connection.
For users opting to use a computer, they can access the Securus Video Visitation service through a web browser. It’s recommended to use updated versions of browsers like Chrome, Firefox, or Safari for optimal performance. Ensuring that your device meets the necessary system requirements, such as a working camera and microphone, is crucial for an effective video visitation experience.
Will I need to download any software for video visits?
For the Securus Video Visitation service, users are encouraged to download the Securus app if they are using a mobile device. This app is specifically designed to streamline the video calling experience and is compatible with both Android and iOS platforms. Downloading the app provides easier access and potentially improved performance compared to using a browser on mobile devices.
If you choose to connect via a computer, there is no additional software needed beyond what is already required for your web browser. However, you should ensure your computer has the necessary permissions enabled for camera and microphone access. Additionally, having a stable internet connection will enhance the video and audio quality during your visit.
Are there fees associated with Securus Video Visitation?
Yes, there are fees associated with Securus Video Visitation. The costs can vary depending on several factors, including the facility’s pricing structure and the length of the video visitation. Users can generally find a breakdown of the fees on the Securus website or directly through their accounts after logging in.
It’s important to add funds to your account to cover these fees before you can schedule a visit. Keep in mind that some facilities may have different pricing protocols, and visiting times may also influence the cost. Always check the most updated rates and terms associated with the specific correctional facility you are connecting with.
What should I do if I experience technical issues during a visit?
If you encounter technical issues during a Securus Video Visitation, the first step is to troubleshoot your connection. Ensure that both your internet connection and the device you’re using are functioning properly. You may want to refresh the application or the browser, check your devices for any updates, and confirm that your camera and microphone are enabled and working correctly.
If problems persist, you can reach out to Securus customer support for assistance. They typically have resources available to help diagnose and fix common issues that may arise. Alternatively, you can also consult their online help section or user forums for additional tips and solutions that other users have found helpful.
Can inmates initiate video visits, or must they be scheduled by visitors?
Typically, video visitations with Securus must be scheduled by the visitors, not the inmates. The process usually involves the visitor logging into their Securus account, selecting a time slot, and sending an invitation for the visit. Once the invitation is confirmed, the inmate can join at the scheduled time. This structure helps maintain a controlled environment for the visits.
In some facilities, there may be options for inmates to communicate with visitors in different ways, but formal video visits are usually initiated by those outside the facility. It’s advisable to check the specific rules and procedures of the facility in question since different places may have variations in their visitation policies.
How can I ensure my video visitation is secure and private?
To ensure that your Securus Video Visitation is secure and private, it’s crucial to follow standard safety practices. Always use a secure, private internet connection rather than public Wi-Fi networks to reduce the likelihood of unauthorized access. These secure connections enhance both security and overall video call quality, making for a smoother experience.
Additionally, being mindful of your surroundings during the video call is important. Choose a quiet, private space for your visit to minimize distractions and ensure confidentiality. Ensure that you do not share sensitive personal information during the call since these conversations may not be completely private, given the monitoring policies of correctional facilities.